The Dubai Taxi Corporation ( DTC ), Roads and Transport Authority (RTA) , has opted to unify taxicabs in service at Dubai airports such that the entire fleet will consist of the family size vans due to the rising demand for this type of vehicles which accounts for 75% of customer preference, compared to regular taxicabs.
The move comes under the overall endeavours to raise customer satisfaction rating and responding to customer needs and aspirations.
Mohammed Yousef Salih, Director of Fleet Operations at the Dubai Taxi Corporation , said: “The idea of unifying the types of taxicabs deployed in Dubai airports was initiated by Mr. Mustafa Mustafa Shalabi, Senior Executive of Special Services, in view of his daily work and direct involvement with arriving passengers, grasping a rising demand for family size taxi vans in Dubai airports. The idea was therefore adopted and the van-only policy was introduced due to their capacity to accommodate large number of passengers and baggage to meet the needs of families travelling from and to the UAE.
“Naturally Dubai airports receive passenger bags of various sizes, so the move to unifying the types of taxicabs deployed in Dubai airports to be the family van will better meet the requirements of customers. The service was well received as it meets the needs of all passengers arriving via Dubai airports, thus plays a key role in ensuring their smooth transit to various destinations across the UAE,” added Yousef.
“Currently there are 350 taxi vans exclusively deployed in Dubai airports to serve arriving passengers around the clock. Designated parking lots are provided for these taxicabs in Terminal 1, 2 and 3 and the service is manned by highly competent and efficient drivers. Dubai airport taxi tariff starts from 25 dirham and the rate applied is 1.75 dirham per one kilometer travelled in addition to 20 dirham in case of crossing Sharjah Emirate,” he explained. More info
