The Rail Agency, Roads & Transport Authority (RTA), in cooperation with SERCO (Operator of Dubai Metro) has launched last month a campaign to educate the metro riders on all rules, regulations and proper practices applicable on board the metro carriages, and also benefit & entertain them during the transit time.

The Director of Rail Operation, RTA Licensing Agency, Ramadan Abdullah.

The Director of Rail Operation, RTA Licensing Agency, Ramadan Abdullah, said: “We in the RTA, in coordination with the Operator of the Metro, are always seeking to deliver a package of services to improve the metro service and boost the confidence of riders.

Therefore we opted to launch an educative campaign for the metro commuters in the form of a 2 minutes video footage displayed on all the 44 trains operating daily on the Red Line through the on-board display screen mounted to all train cars.

The campaign will also be launched on the Green Line once inaugurated next September.”

The video showcases a number of regulations & guidelines to be complied with to ensure customers satisfaction and avoid offences which are mostly attributed to poor passengers’ knowledge about these guidelines. More info

Ending your fast inside the Metro trains during Ramadan will invite a fine, a senior Roads and Transport Authority (RTA) official has warned.

Ramadan Abdullah, Director of Operations of Rail Agency at the RTA, said: “Eating is not allowed on the trains. And this rule won’t change. Anyone inside the train who wants to end his fast can just disembark at the next station. People can sit on the chairs in the platforms and eat.”

Abdullah said parents who wish to feed their babies must also disembark at the nearest Metro station — but should not feed their baby inside the trains.

“Honestly, we’ve seen someone feeding a child on the train and wiping her hand on the seat. Others wouldn’t like to use dirty seats. Hence, we would like to protect other commuters by avoiding possible spillage of food or mess created while eating. We also have to protect our assets. We don’t want to end up with dirty and smelly units.” He also pointed out that many train stations have small restaurants and convenience stores that sell food and beverages. “Eating in the Metro station platform area is already allowed, and it will be allowed after the end of the fast,” he said. He also urged commuters to follow local laws and avoid eating and drinking at the Metro stations during the fasting hours.

Read more:  http://gulfnews.com/news/gulf/uae/general/no-ending-fast-on-dubai-metro-rta-1.844145

The Roads and Transport Authority (RTA) has extended the working hours of the Water Bus during the holy month of Ramadan from 08 am to 10 pm – instead of 07 am to 07 pm, and the working hours of the Water Taxi from 10 am to 12 am (midnight) – instead of 10 am to 10 pm, and the new working hours are being observed throughout the days of the week including Fridays, announced the CEO of RTA Public Transport Agency, Eisa Abdul-Rahman Al-Dosari.

“RTA is keen on notifying all community members on any changes introduced to the working hours of public transport means such as the Water Bus and the Water Taxi during the religious events, holidays and national events as part of RTA endeavours to provide quality service at world-class standards in this vital field which underlies the prosperity made in all fields across the UAE as a whole and Dubai Emirate in particular,” said Al Dosari.

He called on the public to comply with the safety & security rules applicable on board the Water Bus and the Water Taxi; which were intended for the safety & security of all.

On the advent of the holy month of Ramadan and in the name of all its employees, RTA extends the best of greetings and good wishes to all hoping the occasion will be marked with growth and prosperity for the Arabic and Moslem worlds.

Rail Agency at Roads & Transport Authority (RTA) has issued 957 offence tickets to metro users from the start of passenger service on 090909 up to mid of December of the same year across the ten stations on the Red Line.

Dubai metro

The Director of Rail Operation Dep’t at RTA Rail Agency Ramadan Abdullah said that as part of the efforts to streamline metro using procedures, 957 offences had been reported against metro commuters spanning 22 clauses out of the 31 clauses contained in the Metro Fines & Offences Code. “Using public transport means, facilities and services or entering/exiting fare zones without paying the prescribed fare attracted 315 offences, followed by entering or sitting at areas designated for specific categories (229 offences), eating & drinking at prohibited areas (150 offences), using invalid card (80 offences), and using the parking designated for metro commuters for more than 24 hours (38 offences).

“Through introducing this Code, Rail Agency aims at streamlining metro mobility and deterring the individuals who cause riots and sabotage or tamper with the stations and the metro in the context of efforts to uphold the integrity of public properties and maintain this iconic masterpiece safe & clean to live up to its billing as the most sophisticated mobility means in Dubai.

“The Code comprises 31 offence clauses against which varying amounts of fines have been set at the top of which comes operating or using security or safety systems such as emergency exits, unless it is essential to do so (2000 dirham), followed by damaging, sabotaging or tampering with the systems, equipment, and seats of public transport means, facilities or services (500 dirham), and the same fine is also levied in the event of using fake cards. Next comes the offence of sleeping in passenger shelters or prohibited areas (300 dirham), followed by parking vehicles in the metro Park and Ride facilities for more than 48 hours (250 dirham).