By Hadeel al Sayegh www.thenational.ae
Serco has pledged to create more than 100 jobs for UAE nationals after winning a contract to provide shared services to government departments.
The UK outsourcing major won a four year deal from the Abu Dhabi Systems & Information Centre to provide shared services to more than 50 government departments.
A delivery facility has been constructed in Al Ain that will be used to provide “contact centre and support services, including voice, email and webchat”, Serco said in a regulatory filing to the London bourse.
“The centre will offer services in both Arabic and English.”
The Abu Dhabi contract is another milestone for the UK-based Serco Group as it seeks to strengthen its regional foothold as it battles tougher market conditions at home. More info
